How Newpay works
- Be 18 or over with a regular income
- Have no existing Newpay account
- Have a UK bank account and phone number
- Have been a UK resident for at least 12 months
Deko is a credit broker, not a lender. Deko’s secure technology helps make your Newpay application fast and simple. Deko is a trading name of Pay4Later Ltd, which is authorised and regulated by the Financial Conduct Authority (ref no 728646).
Deko may receive a small commission from NewDay for arranging your finance on their behalf. This will not influence the product, or any element of the cost of the finance you are offered. You are entitled to ask the amount of commission paid in relation to your application. If you’d like to find out, please contact Deko’s Client Services Team on 0800 294 5891, or email@example.com.
Anyone can apply for Newpay, as long as you:
Are 18 years or over and have a regular income
Are a permanent UK resident and have lived in the UK for the last 12 months (unless you are HM Armed Forces Personnel)
Have a current UK bank account
Have a valid email address and mobile phone number
Don’t have an existing Newpay account
Of course, but just be aware that not everyone will be accepted for it. It’s worth remembering that NewDay will have to run a credit check as part of your application. So, your credit score will be taken into account when NewDay decide if you’ll be approved for Newpay.
Yes – you’re more than welcome to appeal the decision, please call NewDay on 03308380170. Bear in mind that you’ll have one month to submit your appeal once NewDay has told you about their decision.
Can I pay a deposit?
No, there’s no need to make a deposit payment when you choose to pay with Newpay.
Your Newpay account will be ready to use straight after you have signed your credit agreement. Then you can finish making your purchase.
If you’ve paid using Newpay but decide to return the product, the cost of the item will be refunded and put back into your Newpay account. If this refunded amount covers the whole cost of the items, the payment plan will be cancelled and you won’t have to make any payments. But, if some interest has built up the refunded amount might not clear the balance in your account. In this case, you’ll still have to pay the previously agreed monthly payments to clear the balance.
You will be charged a late payment fee if you don’t make your agreed payment on time and any promotional interest rate will be lost if you do miss a payment. If you pay by Direct Debit, you will incur a fee if your Direct Debit payment fails. You can find more information about any fees or charges in your credit agreement.
How do I make a payment?
A few days after creating your Newpay account, you’ll get an email from NewDay asking you to set up an Online Account Manager with them. Here, you can edit your details and view transactions. So, when you’re making a payment, just visit your NewPay Online Account Manager and follow the quick and easy steps.
NewDay charges interest on all fees, but not on default fees until at least the 29th day after they have told you about the default fee being charged. They work out interest daily and add it to your account on your monthly statement date.
If you’re struggling to make payments towards your balance, please call NewDay’s customer services as soon as possible – they’ll be able to make suggestions on how to help. Their number is 03308380170.
What is a credit limit?
This is the maximum amount you may borrow on your Newpay account. The amount you’re offered is based on NewDay’s assessment of your application, which includes the information you gave us and the result of the credit check.
How do I change the details on my Newpay account?
Please visit your Newpay Online Account Manager to change the details on your Newpay account, and follow the instructions on there.
Of course. Just log on to your Online Account Manager and follow the instructions. Here, you can easily change the details of your account. You won’t have to pay any penalties, costs or charges for closing your Newpay account.
What should I do if I’m unhappy with how the process has gone?
If you’re unhappy with how we’ve dealt with your Newpay plan or application, and you wish to make a complaint, please contact NewDay as soon as possible and they’ll do their best to put things right. If you’re not happy with NewDay’s decision following a complaint and you wish to take it further, you can ask the Financial Ombudsman Service to review your complaint.
If you want to find out more about each payment plan, please visit your Online Account Manager, or feel free to browse through these pages.