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View Orders + Make Payments Anytime

After your order has been processed, you can log in to your account to view your orders, make payments and manage account details.

Frequently Asked Questions:
What is Clearpay?

Clearpay is an instalment payment option, a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments every 2 weeks without any interest when all payments are made on time.

How do I use Clearpay?
Just shop probikekit.co.uk and checkout as usual. At checkout, choose Clearpay as your payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – it’s that easy!

Your payment schedule will be emailed to you.

Please note, all items in your shopping bag must be eligible for Clearpay, and the bag value must be over £10.

Can I use Clearpay if I'm an international customer?
Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.
How does the Clearpay payment schedule work?

All Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay a Clearpay instalment?

If funds are not available at the time the automatic payment is due, you will be charged a £6 late payment fee by Clearpay. An additional £6 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed £36 or 25% of the total order (the lesser amount).

Please see Clearpay Terms of Use here.

When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery time frames like any order from probikekit.co.uk. Free standard delivery is available for orders over £15.

Visit our delivery page for more information.

Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your basket value must be over £10 to use Clearpay on probikekit.co.uk. Please see here for more information.

What products are not eligible for Clearpay?
Clearpay is not available on purchases of gift cards or e-gift cards, pre-order items or subscriptions. If your order contains any of these items, you will need to purchase these items separately.
How do I return or exchange an item purchased with Clearpay?
Clearpay returns follow our standard return process. Please note, refunds for Clearpay will be refunded from ProBikeKit to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account. Have more questions about Clearpay returns? Go to help.clearpay.co.uk.
Where can I find out more about Clearpay?

Visit the Clearpay website here for a comprehensive list of FAQs and check out Clearpay’s Privacy Policy found here.

If you have a question about your Clearpay account, please contact the free Clearpay customer support line at 0808 164 9707 or use the contact form found here.

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